Self Service Portal is a security driven page that requires specific information to be entered by the Firefighter. The purpose behind
the SSP is to provide an alternative way for firefighters to access the online system in the event they cannot recall their logon
password. A firefighter can enter the response to each of the three-security question and the system will authenticate the
responses. If the responses are correct the firefighter will be authenticated and will be permitted authorized use of the online
system. The system will automatically “disable” the firefighters online account after five consecutive invalid authentications. The
system will display a message indicating the number of invalid attempts.
In the event you online account is locked out you will need to contact the authorized Training Officer for your Fire Department to
unlock your account. At which time you can proceed with using the Self Service Portal.